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General
This site is owned and operated by Amanda Hargreaves
Ltd ("Amanda Hargreaves", "we" or "us"). Registered
office: 2 Kinellan Court, Ledborough Lane, Beaconsfield,
Bucks, HP9. Registered number 05639294 (England
and Wales). If you want to ask us anything about
these terms and conditions, or have any comments
or complaints about our web site, please contact
us.
Whilst every effort has been made to ensure
that the information contained on this web site
is accurate and up to date, Amanda Hargreaves
cannot be held liable for any errors, omissions
or price changes.
Due to continuous product development, specifications
may change without prior notice and we may substitute
a product for one of similar or better quality
- please confirm upon order. All products are
subject to availability.
Please consult your Doctor before using any
product.
All images on the web site are for illustration
purposes only and to give a general guide of
how the product may look once assembled. The
actual product may differ slightly to that in
the illustration.
All products are delivered flat packed and
will require assembly by you. Installation is
available at an extra charge. Please contact
us for charges.
Normal delivery time is 2 to 6 weeks, depending
on product. You will be contacted by our delivery
team and given an am/pm slot.
Delivery
All orders are delivered to mainland UK addresses,
excluding (but not limited to) the following
postcodes: BT, HS, IV, AB, PH, PA, DD, KW and
all offshore postcodes.
How to order
Please note that in all cases we must have
a contact telephone number for you. We will
not be able to process your order without this
information.
We have three methods for you to place your
order - telephone, mail, and through this web
site.
All orders must be paid for in full before
they will be despatched. This includes any item
that is put on backorder for you because it
is out of stock.
Payment is necessary so that we can allocate
the incoming stock to your order. If you do
not wish for payment to be taken for backorder
items, we will be able to leave the item on
back order for you, but we cannot guarantee
that there will be free stock available to fulfill
your order.
Telephone orders
Telephone orders can be placed Monday to Saturday,
8.30am to 7.00pm. Please have your order and
credit card details ready. When placing your
order by phone, you will be given an order number,
which you need to keep for future reference.
Internet orders
Log onto www.ahfitnessequipment.com and follow
the online instructions. Please Note: Amanda
Hargreaves is at present unable to accept orders
from overseas on the web site. If you require
assistance or a specific quote for shipping
overseas, please contact
us.
Credit card orders
If you are ordering by credit card, the goods
must be sent to the cardholders registered address.
Distance selling regulations
Under the Distance Selling Regulations, you
have a right to cancel your order (prior to
shipment, see cancellation terms below) for
any item purchased on this web site, for a full
refund. This does not apply to Special Order
items or items made to your specification.
Specific delivery date orders
It may be possible to request delivery for
a specific date. Amanda Hargreaves will endeavor
to make this happen but it cannot be guaranteed.
Amanda Hargreaves will not entertain any claim
whatsoever for compensation arising from late
delivery due to a third party carrier.
Order cancellation/ refused
deliveries (see also Exchanges/Returns)
You may cancel your order for a full refund
prior to your order being shipped. If you cancel
your order after it has been shipped, you are
responsible for any and all freight charges
incurred by Amanda Hargreaves. Any unpaid freight
charges will be deducted from your refund. If
you refuse to accept delivery of your order
for any other reason than the product being
damaged in transit, you are liable for all outward
and return freight charges incurred by your
refusal. If it is found that any of the larger
products upon delivery 'will not fit' through
any doors/stairwells and the product is subsequently
returned/refused, you are responsible for all
outward & return carriage costs. Please also
see 'Restricted Access' terms. We would therefore
recommend that you ensure the product will fit
and can be transported to its point of installation
easily. If you need to confirm the boxed dimensions
of a product, please contact
us prior to placing your order.
Restricted access
Due to the size of some delivery vehicles,
Amanda Hargreaves MUST be informed of ANY restrictions
regarding access for the delivering vehicles.
This includes but not limited to, steps (including
those required to climb to gain access to the
property entrance), any overhanging/low trees/shrubs,
steep driveways, narrow lanes, tight bends or
any other restrictions that may make it difficult
for the delivering vehicle to gain access to
the point of delivery. Amanda Hargreaves will
not accept any claims for compensation arising
from non/failed/refused delivery of any item
where the carriers or we were not made aware
of any points regarding access restrictions.
In the event that the item is refused/cancelled
due to these restrictions, the customer is liable
for all carriage charges.
Delivery terms
Please note: Due to Health & Safety regulations,
upstairs deliveries are at Amanda Hargreaves’
discretion and are not guaranteed. This includes
(but not limited to) steps that are immediately
outside the premises, which are required to
climb in order to gain access to the property.
Delivery
All orders are processed and shipped in the
order that they are received. Normal delivery
time is 2 to 6 weeks and you will be contacted
by our delivery team and given an am/pm slot.
A card will be left if no-one is home and the
goods returned to our warehouse to await your
contact. All deliveries are made Monday - Friday
between 8am & 4pm. Amanda Hargreaves are unable
to give specific times for delivery.
Shortages or damages
When the delivery team bring your order, you
MUST count the pieces you receive and look for
any damage. It is noted on our delivery note,
the number of boxes you should receive. If the
number of boxes you receive does not exactly
match the number of pieces on the delivery note,
you MUST note the number of pieces you received
on the delivery note by your signature. Damage
to the equipment / packaging MUST be noted on
the delivery note next to your signature. THE
WORDS “UNEXAMINED” OR “UNCHECKED” WILL NOT BE
ACCEPTED AS A CONDITIONAL SIGNATURE. You must
cross out “delivered in good condition” from
the carrier’s delivery note. It is very important
to check your order. A signature is an acceptance
that you have received the whole order in good
condition. Any shortages or damages must be
reported to Amanda Hargreaves within 48 hours
of signing. Amanda Hargreaves cannot be held
responsible for shortages or damages if you
do not note them on your delivery note. This
does not affect your statutory rights in the
event of the goods being faulty. All damage
and shortage claims must be filed with Amanda
Hargreaves. For questions regarding shortages
and damages, please contact
us.
Collections/faulty products
In the event of an item being received that
either develops a fault (proof of purchase will
be required) or is found to be faulty upon delivery,
please contact us.
Exchanges or returns
Our exchange and return policy is simple. If
within your 7 day home approval you wish to
return or exchange an item, please contact
us to obtain a Return Authorisation Number.
Amanda Hargreaves will then contact you to arrange
a collection date. (No returns or exchanges
will be accepted without this authorisation
number.) All returns and exchanges must arrive
in like new condition in the original boxes.
You will be charged for items received back
that when inspected have been found to have
been used. Refunds will be obtained on completed
returns only.
Buy with confidence
Your satisfaction is very important to everyone
at Amanda Hargreaves. If you are not satisfied
with your order, or have questions about your
order, please contact
us.
Installation
If you require installation on a product /
products, the time between order and installation
may be longer than for that of delivery only.
We will always try to arrive on time, but will
not be held responsible for late arrival due
to unforeseen circumstances.
It is imperative that the space for the product/s
has been cleared and that access is unrestricted.
We must be informed at the time of placing the
order where the product/s are to be installed.
All prices quoted are for ground floor installations
in the main building of the property or a garage
at side of the main part of the building. Installations
above or below ground floor or outside the main
building, i.e. an outhouse, etc., may be subject
to surcharge, especially if not mentioned at
the time of order. You may be asked to assist
the installer to get the product/s to their
location, if no help is available then a 2 man
installation may be required at extra cost.
Amanda Hargreaves are within their rights to
refuse any installation if the installer deems
the installation location to be hazardous or
the request unreasonable. If the product does
not fit into the area where the installation
is requested and a representative of Amanda
Hargreaves did not measure the area, then Amanda
Hargreaves cannot be held responsible, therefore
the customer will incur the cost of the visit.
Agreed installation times must be adhered too.
Adequate parking / vehicle access must be provided
by the customer. It is the customer’s responsibility
to check that the installation has been carried
out to their satisfaction. If the customer is
not present when the installation is completed
the installation will be deemed as completed
to the customer's satisfaction. Any subsequent
visits that may be required will be chargeable
at the same rate as the first visit.
VAT
All prices shown are inclusive of VAT at the
prevailing rate. (Currently 17.5%)
Title of Goods
Title of goods does not pass to the purchaser
until the goods are paid for in full.
Enjoy your shopping experience and thank you
for visiting our site.
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